Refund policy

At Han’ni AFI DESIGNS, each necklace is carefully 3D printed with cultural, pride, and personal meaning. Our products that are custom made, we do not offer returns or refunds for a change of mind. However, your satisfaction matters deeply to us. Please contact us for further discussions on resolving the issue.

Faulty, Damaged, or Incorrect Items

You are entitled to a repair, replacement, or refund if a product:

Arrives damaged or defective
It's not what you ordered
Does not match its description or perform as expected

We’ll fix it, no stress, no hassle.

How to Make a Claim

To help us resolve the issue quickly, please:

Contact us within 7 days of receiving your order
Email haani@haaniafidesigns.co.nz with:

Your order number
A brief description of the issue
Clear photos showing the fault or damage

We'll get back to you within 2 business days to arrange a solution.

Returns

In some cases, we may ask for the item to be returned before we process a refund or send a replacement. If so:

The item must be returned in its original condition
You’ll receive return instructions via email

We’ll cover the return postage if the issue was our fault.

Refunds

Approved refunds will be processed back to your original payment method. Please allow 5–10 business days for the funds to appear in your account (this may vary depending on your bank).